Our Cat Happiness Guarantee
We want you and your cat to be 5 star happy with our products.
We offer a 60 day return window - try out period and we are here to help you solve any problems you encounter. Contact us at 505-204-0791 or hello@cataboutusa.com.
We guarantee a fit that is comfortable, allows your cat to move normally, jump, run, nap and just hang out watching birds. We guarantee function, although we have had less than a 1% incidence of backouts, if your cat is able to, contact us and we'll work with you to solve the problem.
After over 5 years and thousands of happy cats, we're pretty sure you and your cat are going to love our products.
Returns or repairs can be sent to:
CAT ABOUT
319 Don Fernando Road
Santa Fe, NM 87505
By the way, we are always here for fixes and repairs.
Shipping Costs and Transit Times
United States
* Flat Rate: $4.95 for orders under $65
* Free Shipping: Orders over $65
Canada
* Flat Rate: $10.99
* Transit Time: 2-3 weeks
International
* Flat Rate: $13.99
* Transit Time: 2-3 weeks
Shipping Details
All orders, including custom orders will be shipped within 1 business day
Weekend/holiday orders processed next business day
Tracking number sent via email
Typical US delivery: 2-4 business days
Typical International delivery: 2-3 weeks
Expedited shipping options are available at checkout
Returns Policy
60-day return window
Items showing excessive wear/chewing will be refunded at 75% of original price
Full refund or exchange available
Return shipping costs covered if we send incorrect/defective item
Returns processed within one business day
Contact Us - We'll respond
Questions? Email with order number and product details
Address: CAT ABOUT, 319 Don Fernando Rd, Santa Fe, NM 87505