Shipping & Returns | Our Policies | Cat About

Our Cat Happiness Guarantee

We want you and your cat to be 5 star happy with our products.

We offer a 60 day return window - try out period and we are here to help you solve any problems you encounter. Contact us at 505-204-0791 or hello@cataboutusa.com.

We guarantee a fit that is comfortable, allows your cat to move normally, jump, run, nap and just hang out watching birds. We guarantee function, although we have had less than a 1% incidence of backouts, if your cat is able to, contact us and we'll work with you to solve the problem.

After over 5 years and thousands of happy cats, we're pretty sure you and your cat are going to love our products.

Returns or repairs can be sent to:

CAT ABOUT

319 Don Fernando Road

Santa Fe, NM 87505

By the way, we are always here for fixes and repairs.

Shipping Costs and Transit Times

United States

* Flat Rate: $4.95 for orders under $65
* Free Shipping: Orders over $65

Canada
* Flat Rate: $10.99
* Transit Time: 2-3 weeks

International
* Flat Rate: $13.99
* Transit Time: 2-3 weeks

Shipping Details

All orders, including custom orders will be shipped within 1 business day
Weekend/holiday orders processed next business day
Tracking number sent via email
Typical US delivery: 2-4 business days

Typical International delivery: 2-3 weeks

Expedited shipping options are available at checkout

Returns Policy

60-day return window
Items showing excessive wear/chewing will be refunded at 75% of original price
Full refund or exchange available
Return shipping costs covered if we send incorrect/defective item
Returns processed within one business day

Contact Us - We'll respond

Questions? Email with order number and product details
Address: CAT ABOUT, 319 Don Fernando Rd, Santa Fe, NM 87505

Welcome to our Shipping & Returns page! Here you will find all the information you need regarding shipping policies and return procedures. Our shipping services ensure your order arrives promptly and securely. We offer various shipping options for your convenience. If you need to return an item, we have a simple and hassle-free process in place. Just follow our return guidelines to make the process smooth and efficient. Customer satisfaction is our top priority, and we strive to make sure your shopping experience with us is enjoyable. Thank you for choosing us for your shipping & returns needs.